FAQ FAQ

On a property page, pick your dates and number of guests in the calendar, enter the lead guest's details and pay online. We'll send a confirmation email once payment is complete.

You pay online when booking (credit card and other methods shown on the booking screen). Booking on our official site is cheaper than on booking platforms.

Osaka City's special-zone minpaku rules require us to record each guest's name, address and contact details. Foreign nationals without an address in Japan must also give their nationality and passport number and provide a passport copy. Use the registration link in your confirmation email — on your phone is fine. The lead guest can fill in everyone, or forward the link so each guest fills in their own.

Times vary by property and are shown on each page (e.g. COLOR INN Nipponbashi: check-in from 16:00, check-out by 11:00). Check-in is self-service with a key box; we'll send entry instructions before your arrival.

Some properties can hold luggage before check-in or after check-out (COLOR INN Nipponbashi from 12:00). Please let us know in advance via chat.

It may be possible depending on other bookings — please ask in advance. We can't always accommodate requests.

Full refund up to 14 days before check-in, 50% refund up to 7 days before, and no refund within 7 days of check-in. Please tell us via chat or by replying to your confirmation email.

Yes, families are very welcome. Please include children in the number of guests when booking.

There is no on-site parking; please use nearby paid car parks.

Every property has free Wi‑Fi, towels, shampoo, conditioner, body soap and a hair dryer. See the facilities list on each property page for details.

Use the chat at the bottom right of the screen, 24 hours a day. Our AI answers in several languages and staff step in when needed.